Thank you for visiting our website, yourbeautysense.com, which is owned and managed by AUREXIS LIMITED (referred to as We, Us, or Our). Our company registration number is 17279007, and our registered address is Flat 2, 30 Courtfield Gardens, London, England, SW5 0PH.
1. Distance Agreement
By accessing and using the website https://yourbeautysense.com, you consent to adhere to the terms and conditions outlined in this document.
2. Amendments
We retain the right to modify or update these Terms at our discretion. Any changes made to the terms and conditions will be communicated through a notification on the Site to ensure you remain informed. If you find the updated Terms unsuitable, you are advised to discontinue using the Site immediately. By continuing to use the Site after changes have been implemented, you acknowledge and accept the revised Terms in full, without requiring personalized notice. Furthermore, we shall not be held responsible for any alterations, suspension of the Site, or changes to its content.
3. Privacy Policy
Users’ personal information on the Site will remain confidential and be utilized in accordance with the guidelines outlined in the Privacy Policy.
When shopping on yourbeautysense.com, you may be required to provide identifiable information such as your name, email address, billing and delivery addresses, payment details, credit card information, and other payment methods used on the Site. All personal data will be managed and stored in compliance with regulations established by the Data Commissioner’s Office.
4. Protecting your privacy
Safeguarding your information is a top priority for us. To ensure this, we have implemented various electronic, physical, and administrative measures to prevent unauthorized access or disclosure of the confidential information collected online.
Your online data and privacy are protected through SSL encryption to maintain security.
We strictly do not sell, purchase, share, exchange, or disclose Account details, Transaction data, or the Cardholder’s personal information, except to the Acquirer, Visa/Mastercard Corporations, or authorized government entities.
At the time of purchase, personal details such as name, address, and other essential information will be verified against trusted third-party databases to ensure charges are made with the Cardholder’s full consent.
We treat internet fraud with the highest level of seriousness and strive to thoroughly verify all information provided to us. In certain circumstances, additional security measures may be necessary for your protection and may require your consent to proceed. Any identified fraudulent activity will be promptly reported to the appropriate authorities within relevant jurisdictions.
By accepting these Terms and Conditions, you agree to the verification measures described above. As part of this process, we may disclose necessary information to registered Credit Reference Agencies solely to confirm identity during payment processing. Please be assured that these checks will not affect your credit rating. All personal details will be managed in compliance with the Data Protection Act of 1998.
5. Compliance
Users must ensure their activities on the Site comply with all laws, regulations, and statutes relevant to their jurisdiction of residence. The Site must not be used to transmit content that could interfere with or disrupt others’ computer systems, such as sending harmful elements like viruses. Additionally, users are strictly prohibited from sharing any content through the Site that is obscene, defamatory, or otherwise deemed offensive.
6. Indemnity
By agreeing to these Terms, you agree to fully indemnify us. This includes protecting our directors, officers, employees, and suppliers from any responsibility for losses, claims, expenses, or costs—such as legal fees—resulting from a violation of these Terms. Additionally, this indemnity extends to liabilities stemming from the use of the Site by anyone utilizing your personal information.
7. Third-party links
Our website may include links to external websites and online resources for your convenience. However, we do not take responsibility for the content on those sites, nor do we endorse it. Additionally, we cannot be held liable, directly or indirectly, for the practices or actions of these third-party websites. Any harm, damage, loss, or offense resulting from the use of these links, advertisements, content, or products is beyond our responsibility.
8. Orders
The fulfillment of all orders depends on the availability of the requested products and the acceptance of such orders on our website. If a product is unavailable, customers will be informed via email or an alternative notification method if email communication is not possible. Customers may choose to wait for the item to become available for purchase through the website. We are not liable for any cancellations or delays in the processing of orders.
All orders placed are considered offers to purchase the advertised products or services. We retain the right to decline such offers at our discretion. An automated acknowledgment of an order does not signify our acceptance of the offer to sell the listed products or services. The contractual agreement is formalized upon accepting the order, which occurs when (i) payment is successfully received through an approved payment method and (ii) the order is prepared for shipment. The latest of these actions determines the point of acceptance.
We will take all reasonable precautions to safeguard payment information as much as possible. However, we shall not be held liable for damages arising from unlawful third-party access to your data during the placement of an order on our website, except in cases of negligence on our part.
Once goods are delivered to the address provided at the time of ordering, responsibility for those goods transfers to the customer. We are not liable for losses or claims resulting from incorrect delivery addresses or undelivered items due to errors in the provided address.
9. Shipping and delivery
AUREXIS LIMITED serves as the exclusive distributor for all products available on the website yourbeautysense.com. Orders are dispatched from our suppliers’ warehouses located across various regions in the country. We retain the right to select courier services for shipping orders, which may include providers such as Poczta Polska, PostNL, Deutsche Post, DHL, India Post, and others, depending on the customer’s location and logistical considerations.
Currently, we offer two shipping options for purchases made through the site:
- International Registered Mail: €27.30 (faster delivery)
- International Unregistered Mail: €9.10 (slower delivery)
Payment for both the product and shipping charges is required in full prior to shipment. Please note that shipping fees are non-refundable. AUREXIS LIMITED assumes responsibility for any items that are damaged during transit or are incorrectly shipped. In cases where claims of damage or error are substantiated, we will process exchanges or issue refunds after conducting a thorough review of the concerns. However, if claims are determined to be unfounded or maliciously motivated, AUREXIS LIMITED reserves the right to take appropriate actions, including suspending service, closing relevant accounts, or canceling orders.
10. International Transportation
Product information, including labels, safety warnings, user manuals, and instructions, may not always be provided in the customer’s local language. Customers are responsible for ensuring the product complies with the regulations in their respective countries. It is the responsibility of users and potential buyers to remain informed about the relevant rules, laws, and regulations pertaining to the product in their jurisdiction.
For internationally shipped products, all fees, import taxes, and duties are included in the final product price. However, any additional costs related to customs clearance are the sole responsibility of the customer or buyer. AUREXIS LIMITED cannot be held liable for payments arising from such circumstances. Customers are advised to consult their local authorities to determine any applicable charges.
11. Cancellation rights
Customers have the right to cancel their orders within 24 hours of placing them on the Site. However, AUREXIS LIMITED strives to process orders as quickly as possible to enhance customer convenience. As a result, orders are promptly forwarded to the warehouses to expedite processing and delivery.
Once an order has been sent to the warehouse, changes or cancellations can no longer be accommodated.
To ensure a smooth purchasing experience, we strongly advise customers to thoroughly review product details and specifications before placing an order on the Site. Should you need to modify or cancel an order after placing it, please contact AUREXIS LIMITED immediately to request assistance. We are committed to delivering high customer satisfaction and will do our best to address your needs efficiently.
12. Price and payment
All prices displayed on the Site are listed in Euro. These prices do not include shipping costs, taxes, or any additional fees imposed by local governments. Final costs are calculated during the checkout process. Prices are subject to change in accordance with regulatory requirements.
Customers should note that prices may vary due to fluctuations in global market conditions. We cannot guarantee fixed prices over time and do not offer price match assurances.
The Site accepts payments through all major credit and debit cards. Payment amounts will be charged to the selected card immediately prior to shipping the product or providing the service.
In cases of calculation or pricing errors, we reserve the right not to sell products at the price displayed during checkout. While we strive to minimize such errors, they may occasionally occur. Any discovered error will be corrected promptly. If an order is canceled after payment has already been processed, a full refund will be issued.
By completing a purchase, you confirm that the credit or debit card used belongs to you. It is the cardholder’s responsibility to ensure the card is used lawfully. If your card issuer declines payment, we are not liable for resulting order cancellations or delivery delays. Should your card payment be declined, we may attempt to process the charge again within 48 hours. If this subsequent attempt also fails, you will receive an email notification informing you of the next steps. To prevent reprocessing, you may cancel your order beforehand.
Only one discount code may be applied per order. If multiple discount codes are entered into the cart, we reserve the right to cancel the applicable order(s). Discount codes are subject to specific terms and conditions regarding eligibility and maximum allowable order value.
It is the customer’s responsibility to review and understand our terms and conditions prior to placing an order. We reserve the right to cancel transactions and issue refunds, even after payment, if the customer violates these terms and conditions. In cases where any conflict exists between these terms and discount code terms, the stipulations on the discount code take precedence. For additional information regarding discount codes, please contact our customer service team.
13. Return/Refund Policy
Customers are entitled to request a full refund or have the products reshipped if they encounter issues related to the products, packaging, or delivery, provided the request is made within 14 days of receiving the product fee charge.
For payments made via credit card, refunds will be issued using a Credit Transaction Receipt rather than cash or check. All refunds will be processed through the same method used for the original purchase.
Refund requests may take 3-5 business days to process. Customers are welcome to contact us for updates regarding the status of their return request.
14. Elegibility to purchase
By purchasing products or services through the Site, customers confirm their ability to enter into and form legally binding contracts under the laws of England. The conditions for placing an order on the Site include the following:
All customers must be at least 18 years old and properly registered on the Site with accurate details, including their name, address, email address, phone number, and other required identification information.
When a customer submits an offer to purchase goods or services, they affirm that they are over 18 years of age and have the authority to provide accurate and current information related to payment methods, such as credit or debit card details, validation codes, and transaction data.
15. Intellectual property
AUREXIS LIMITED asserts that all content on the Site, including databases and related intellectual property, is safeguarded by trademarks and copyright laws. Customers recognize that AUREXIS LIMITED retains full ownership of the intellectual property rights associated with the products or services offered.
Customers are granted permission to view and retrieve content from the Site on their computer or smartphone screens, as well as to store it electronically on personal storage devices. However, storing such content on network-connected systems, such as cloud storage, is strictly prohibited. Customers may print a single copy of the content exclusively for non-commercial and personal use. Any modification or use of the content for commercial purposes is strictly forbidden.
16. Limitation of liability
These Terms, or their interpretation, do not restrict consumer rights established under English law. Our liability is neither limited nor excluded in cases involving personal injuries, including death, resulting from our negligence. Customers must acknowledge that we cannot guarantee the privacy or security of the Site, including any personal information shared during the registration process. The responsibility for practicing safe and conscientious Internet usage falls on the customer.
We are not liable for any misrepresentation of information on the website. While we make every effort to ensure the accuracy and reliability of the content on our Site, we cannot be held accountable for omissions, errors, or outcomes derived from incorrect information. Additionally, we are not responsible for any technical malfunctions affecting the website, though we aim to rectify such issues promptly.
We disclaim liability for issues arising from the incompatibility of the Site with specific equipment, software, telecommunications devices, or interruptions to service caused by technical limitations or failure to meet system requirements.
Customers accept that we are exempt from liability for consequential or incidental damages, including but not limited to financial losses, loss of profit, anticipated savings, business disruption, data breaches, or privacy concerns, as permitted by applicable law. Similarly, protection extends to indirect, special, or punitive damages resulting from or related to the use of the Site.
17. Severance
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the relevant provisions will be treated as separable. This will not affect the validity or enforceability of the remaining terms or legal obligations.
18. Waiver
Customers should not consider waivers as acceptance of any temporary violations.
19. Entire agreement
These Terms and Conditions constitute the entirety of the mutual agreement between the parties.
20. Law and jurisdiction
These terms and conditions shall be governed by the laws of England and Wales. Any disputes related to these terms will be resolved exclusively by the courts of England and Wales.
21. Returns
To initiate a return, customers must send the package back to its original supplier.
All written communications should be directed to Flat 2, 30 Courtfield Gardens, London, England, SW5 0PH.
We are committed to ensuring customer satisfaction, and our comprehensive return policy reflects this commitment. If customers are not fully satisfied, they must adhere to the policy guidelines to request an exchange or refund. Please note that unforeseen circumstances affecting our stock may limit our ability to provide replacements or refunds. In cases where extreme temperatures affect a product’s appearance, these cosmetic changes do not impact the product’s functionality or performance.
Customers must notify us within 48 hours of receiving their order if they are dissatisfied, specifying the aspects of the product they find unsatisfactory. Once contacted, our customer service team will assist in arranging the return. Be sure to provide the order number and a clear reason for returning the goods.
If a return is approved, we will issue a return authorization number alongside the necessary shipping address.
Returned packages should include:
- Order number
- Return authorization number
- Indication of whether a replacement or refund is being requested
- A detailed reason for the return
All items must be returned in their original condition and packaging, accompanied by the original invoice, packing slip, or a copy thereof. Upon receipt, the items will undergo evaluation, and any applicable refunds for shipping and products will be processed accordingly.
Please note that due to the perishability of certain items, refunds will not be issued for returned goods except in cases where products were defective at the time of delivery. Refunds and exchanges are strictly limited to defective products received initially. Failure to comply with these terms may result in denial of a replacement or refund.